This Privacy Policy explains how The Flux Digital ("The Flux Digital," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit thefluxdigital.com, contact us, or use our SEO, web development, eCommerce, WordPress, Shopify, and digital marketing services.
By using our website, you acknowledge the practices described in this policy. Use of our website is also governed by our Terms of Service.
Information We Collect
Information you provide to us
- Contact form. When you send a message through our contact form, we collect your name, email address, phone number (if you provide one), the service you are interested in, the subject, and your message.
- Live chat. When you use the chat widget on our website, we collect the name and email address you choose to provide and the content of your messages.
- Email and phone. When you email or call us, we receive your contact details and anything you share with us.
- Advertising lead forms. If you respond to one of our ads by submitting a lead form hosted on an advertising platform (for example, a social media or search ad), that platform collects the details you enter, such as your name, email address, and phone number, and passes them to us.
- Client engagements. If you become a client, we collect the business and contact information needed to provide our services, communicate with you, and invoice you, along with any content or account access you give us for the project.
Information collected automatically
When you visit our website, some information is collected automatically, including your IP address, browser type, device and operating system, referring page, pages viewed, and the date and time of your visit. This comes from our hosting provider's server logs, from Google Analytics, and from the chat widget.
Push notifications
Our website can send web push notifications through OneSignal. Push notifications are opt-in: your browser shows a permission prompt, and we only send notifications if you choose to allow them. When you subscribe, OneSignal collects a push subscription token that lets us deliver notifications to your browser, information about your browser and device (such as browser type and version, operating system, and device type), your approximate location (based on your IP address), and your language setting. It also records whether notifications are delivered and clicked. You can unsubscribe at any time by blocking or resetting notifications for thefluxdigital.com in your browser settings.
Cookies and similar technologies
Our website uses cookies and browser storage for analytics, to keep the live chat working, and to manage push notification subscriptions. See Cookies and How to Opt Out below for details.
How We Use Your Information
We use the information we collect to:
- Respond to your questions, requests, and chat messages
- Send web push notifications, such as new articles and updates, if you have opted in to receive them
- Prepare proposals and quotes and follow up on inquiries
- Provide, manage, and bill for the services you engage us for
- Understand how visitors use our website so we can improve its content and performance
- Keep our website secure and prevent fraud or misuse
- Comply with legal obligations and enforce our agreements
If you contact us, we may send you follow-up emails about your inquiry. We will only send marketing emails where the law allows it, and you can opt out at any time by replying to let us know or using the unsubscribe link in the message.
Legal Bases and Consent
Where the law requires a legal basis for processing personal information, we rely on one or more of the following:
- Contract: to respond to a request you make before entering an agreement and to deliver services you engage us for
- Legitimate interests: to run, secure, and improve our website and business and to follow up on inquiries, balanced against your rights
- Consent: where you choose to give it, for example when you submit a form, start a chat, or allow push notifications, or where consent is required for certain cookies. You can withdraw consent at any time.
- Legal obligation: where we must keep or disclose information to comply with the law
Data Retention
We keep personal information only for as long as we need it for the purposes described in this policy, including to respond to inquiries, provide services, keep business and tax records, resolve disputes, and meet legal requirements. Google Analytics data is kept according to the retention settings in our Analytics account, and chat transcripts, push notification subscription records, and server logs are kept according to the settings and policies of the providers listed above. When we no longer need information, we delete it or de-identify it.
Security
We use reasonable administrative, technical, and physical safeguards to protect personal information, and our website is served over an encrypted HTTPS connection. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please do not send sensitive information, such as passwords or payment card numbers, through the contact form or chat.
Your U.S. State Privacy Rights
Depending on where you live, and to the extent these laws apply to us, you may have rights under state privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA) and the Texas Data Privacy and Security Act (TDPSA). These may include the right to:
- Access: confirm whether we process your personal information and get a copy of it
- Delete: ask us to delete personal information we hold about you
- Correct: ask us to correct inaccurate personal information
- Opt out: opt out of the sale of personal information, targeted advertising, and certain profiling. We do not sell personal information or use it for targeted advertising.
- Non-discrimination: exercise these rights without receiving different treatment from us
To make a request, email info@thefluxdigital.com or call +1-945-310-4767. We will need to verify your identity before acting on your request, and we will respond within 45 days, or longer where the law allows and we tell you why. You may use an authorized agent to make a request on your behalf where the law permits; we may ask for proof of the agent's authority.
If we decline to act on your request, you may appeal by emailing us with "Privacy Appeal" in the subject line. We will respond to your appeal in writing within the time required by law. If you are a Texas resident and are not satisfied with the outcome of your appeal, you may contact the Texas Attorney General.
Do Not Track
Some browsers send a "Do Not Track" signal. There is no common standard for how websites should respond to it, so our website does not currently change its behavior when it receives one. Because we do not sell personal information or use it for targeted advertising, opt-out preference signals such as Global Privacy Control do not change how we handle your data today. If that changes, we will update this policy and honor those signals as required by law.
Children's Privacy
Our website and services are intended for businesses and adults. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.
International Users
The Flux Digital is based in the United States. If you visit our website or contact us from outside the United States, your information will be transferred to, stored, and processed in the United States and other countries where our service providers operate. Data protection laws there may differ from those in your country. Where required, we take steps to make sure your information remains protected.
Third-Party Links
Our website contains links to other websites and services, such as social media profiles, Google Maps, and resources mentioned in our blog. We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page, and for significant changes we may provide additional notice. Your continued use of our website after an update means the updated policy applies.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
The Flux Digital
117700 Lebanon Rd, Frisco, TX 75035, USA
Email: info@thefluxdigital.com
Phone: +1-945-310-4767